QUICK START GUIDE

Thank you for using New Yaohan eStore service.
Please follow a few simple steps below to start off a quick and easy online shopping journey.

 

 

FAQ

About Membership

Q1)Can I place an order if I am not registered or signed in to New Yaohan eStore?

You would have to register as a member to place an order. However, you can still browse products, products information and add products to cart.

 

Q2) What is new online member?

'New online member' means customer who has never registered with New Yaohan. Email address and mobile number must have no previous record of registration and usage during eStore registration

 

Q3) I am a New Yaohan VIP member, is it necessary to register as an online member again?

If you were a qualified New Yaohan VIP member, you can activate your online account by filling in your ID card number and VIP card number.

 

Q4) Do my reward points synchronized online and offline?

Yes, your reward points will be synchronized when your online account is activated.

 

Q5) When will the reward points be credited to my online account after I place an order?

Rewards points will be credited to your account when the order status becomes ‘complete’. Once the order is successfully delivered, a ‘shipment confirmation’ email will be sent to your registered email address to indicate the order status has become ‘complete’.

 

About Shopping process

Q1) How do I know if my order has been confirmed?

Once your order is confirmed, an invoice from our system will be sent to your registered email address, which include your order details. You may also go to “My account”à “My order”to check your order status. Your order status will be shown as “processing” if your order is confirmed and being prepared.

 

Q2) How can I check my order status and purchase record?

After you signed into eStore, you can view your order status and purchase record in ‘My account’.

 

About delivery

Q1)How can I enjoy delivery service?

Free delivery service is available for each order with net purchase of MOP500 or above. Delivery fee of MOP50 will be charged for order with net purchase below the designated amount.

 

Q2）Where does the delivery service cover?

New Yaohan eStore currently provides delivery service to Macau SAR and Hong Kong SAR area ONLY and it depends on the attributes of the products.

 

Need more help?

Please contact us via cs.estore@newyaohan.com